How to cancel
- Open Billing in the dashboard.
- Your current subscription is shown with a Cancel option.
- Confirm. The dialog shows the exact date your paid plan runs until.
What happens next
- Until your period ends: nothing changes — you keep your full plan and allowances. You already paid for this time; it stays yours.
- After it ends: your account moves to the Free plan (3 transcriptions + 3 Asks per 30 days).
- Your archive is untouched — permanently. Every note, photo, transcription, notebook, Timeline, star, and artifact remains exactly as it was. Cancelling changes your allowance, never your data.
One-time payments
If you paid with a one-time payment, there's nothing to cancel — it simply doesn't renew. Your plan runs to the end of its month and the account moves to Free.
Changing your mind
- Before the period ends: you can resubscribe from the Billing page whenever you like.
- Wanting Smart instead of Pro? Cancelling and resubscribing to the other plan is the intended path — see Upgrade or change your plan.
Refunds
Cancellation stops future charges; it doesn't refund the current period — we don't offer pro-rated refunds for partial months. For billing concerns, write us at support@sanddune.ai — details in Refunds & billing concerns.