The refund policy, plainly
- No pro-rated refunds for partial periods. When you cancel, you keep your paid plan until the period ends instead — the time you paid for stays yours (see Cancel your subscription).
- Something's genuinely wrong? A duplicate charge, a payment for a plan that never activated, a charge after cancellation took effect — write to us. Those aren't policy questions; they're bugs in your bill, and we fix them.
For any refund request or billing concern, email support@sanddune.ai — we read everything and reply. Include:
- The email on your SandDune account.
- The approximate date and amount of the charge.
- The payment channel you used (GCash, Maya, card, bank…).
- What went wrong, in a sentence or two.
Receipts and invoices
Payment confirmations come from our payment processor at checkout time through the channel you paid with. If you need a receipt or a record of your payments for any period, email support@sanddune.ai and we'll provide one.
Price changes
If subscription prices ever change, existing subscribers get at least 30 days' notice before a new price applies — per our Terms of Service.